Privacy Policy

Last Updated: April 1, 2025

Casualgames ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, and safeguard your personal data when you access and use our games, features, content, and services across websites, mobile applications, and other platforms operated by Casualgames (the "Services"). Please read this Policy carefully to understand how we handle your personal information and to make informed choices about using our Services. If you believe your personal data has been misused, you may file a complaint with the relevant data protection authority. By using our Services, you acknowledge and agree to the collection and use of your personal data as described in this Policy.

Who We Are

Casualgames, a company registered under the laws of England, is the data controller responsible for managing your personal data under this Policy. If you have any questions, please contact our Data Protection Officer (DPO) at [email protected].

The Data We Collect

When you use our Services, we collect both personal and non-personal data. Personal data refers to any information that can identify you as an individual. Below are the types of data we collect and their intended purposes:

What We Collect	How We Use It
IDFV	Analytics, fraud prevention, security and compliance, app functionality, advertising, and marketing
IDFA	Analytics, fraud prevention, security and compliance, app functionality, advertising, and marketing
Google AID	Analytics, fraud prevention, security and compliance, app functionality, advertising, and marketing
Android ID	Analytics, fraud prevention, security and compliance, app functionality, advertising, and marketing
CPU, Screen Size, Memory Size	Game performance optimization
Hard Disk Size	Game performance optimization
MAC Address	Analytics, fraud prevention, security and compliance, app functionality, advertising, and marketing
IP Address	Analytics, fraud prevention, security and compliance, app functionality, advertising, and marketing
Device Manufacturer	Advertising and marketing
Operating System	Game performance optimization
Device Time Zone	Advertising and marketing
Network Status	Game performance optimization
Device Country	Advertising and marketing
Device Language	Advertising and marketing
Device Model	Game performance optimization

We may collect certain personal data, such as your phone number, for the following purposes:

Customer Support: To assist with user inquiries and resolve issues efficiently. We will not use your phone number for marketing purposes without your explicit consent.

If you have any questions, feel free to contact us at [email protected].

Data Sharing and Third-Party Access

We do not sell your personal data to third parties. If we ever change this policy, we will notify you and provide an option to opt out, as required by law.

However, we may share your personal data with trusted third parties to support our services, including:

Service Providers: Such as data analytics, advertising networks, payment processors, and customer support providers.
Business Partners: For advertising and marketing purposes.

These third parties are granted access only when necessary and are required to comply with strict data protection agreements. You may contact us at any time to request details about whether and with whom your data has been shared.

For more details, please reach out to us at [email protected].

Opting Out of Data Sharing and Targeted Advertising

You have the right to know whether your personal data is shared. If you wish to opt out of the sale of your personal data or targeted advertising, you can do so through the following methods:

In-App Settings: Go to the privacy settings in our app and select the opt-out option.
Contact Us: Email [email protected] with your request.
Device Settings: On mobile devices, adjust ad tracking settings (e.g., reset your IDFA/GAID).

Your Rights Under Applicable Laws

California Consumer Privacy Act (CCPA)

If you are a resident of California, you have the following rights under the CCPA:

Access Right: Request a copy of the personal data we hold about you.
Deletion Right: Request the deletion of your personal data.
Opt-Out Right: Opt-out of the sale of your personal data.
Non-Discrimination Right: You will not be discriminated against for exercising these rights.

To exercise your CCPA rights, please contact us at [email protected].

Virginia Consumer Data Protection Act (VCDPA)

If you are a resident of Virginia, you have the following rights under the VCDPA:

Access Right: Request access to the personal data we hold about you.
Correction Right: Request correction of inaccurate personal data.
Deletion Right: Request deletion of your personal data.
Data Portability Right: Obtain a copy of your personal data in a usable format.

To exercise your VCDPA rights, please contact us at [email protected].

Cookies, SDKs, and Similar Technologies

Our Services use cookies, SDKs, and similar technologies to provide essential and enhanced functionalities. These technologies help us:

Provide and improve our Services.
Analyze usage patterns.
Display and manage in-app advertisements.
Protect users and data from misuse or fraud.

For more details, refer to our [SDK List].

Children's Data

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us at [email protected], and we will take appropriate action.

International Data Transfers

We may transfer your data to servers located outside your jurisdiction. When such transfers occur, we ensure compliance with applicable legal requirements and provide adequate protection for your data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations. Data no longer needed will be deleted or anonymized.

Changes to this Policy

This Policy may be updated periodically. If significant changes are made, we will notify you through a prominent notice on our Services.

Contact Us

If you have any questions about this Policy or wish to exercise your rights, please contact our Data Protection Officer (DPO) at:

Email: [email protected]